StoreNova Privacy Policy

1. Information We Collect

a. Information You Provide

• Account Details: Name, email address, password, phone number, billing/shipping addresses.
• Vendor Information: Store name, business address, contact details, bank account/payment details for payouts.
• Orders & Payments: Delivery addresses, payment method details (processed by secure third-party payment providers).
• Customer Support: Messages, feedback, or inquiries.

b. Information We Collect Automatically

• Device & Usage Data: IP address, browser type, operating system, device identifiers, and usage patterns.
• Cookies & Tracking Technologies: We use cookies and similar tools to improve functionality and analyze traffic.

c. Information From Third Parties

• Payment processors (for transaction verification).
• Delivery partners (to facilitate order delivery).

2. How We Use Your Information

We use your information to:

• Create and manage your StoreNova account.
• Process orders, payments, and vendor payouts.
• Provide customer support and respond to inquiries.
• Personalize and improve the Platform.
• Send important updates, marketing communications (if you consent), and promotional offers.
• Comply with legal and regulatory obligations.

3. Sharing Your Information

We share information only when necessary:

• Vendors and Buyers: Your name, delivery address, and contact details may be shared between buyers, vendors, and delivery providers to complete orders.
• Service Providers: Payment processors, hosting services, analytics providers, and delivery companies.
• Legal Requirements: When required by law, regulation, or legal process.

We do not sell your personal information.

4. Cookies and Tracking

We use cookies, pixels, and similar technologies to:

• Keep you signed in.
• Remember your preferences.
• Measure site performance and marketing effectiveness.

You can manage cookie preferences in your browser settings.

5. Data Retention

We retain personal information only as long as necessary to:

• Provide services and complete transactions.
• Meet legal, accounting, or reporting requirements.

6. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure.

7. Your Rights (UK GDPR)

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data.
• Object to processing or request restrictions.
• Request data portability.

To exercise these rights, contact us at storenovauk@gmail.com.

8. International Transfers

If we transfer your data outside the UK or EEA, we will ensure appropriate safeguards (such as Standard Contractual Clauses) are in place.

9. Third-Party Links

StoreNova may contain links to third-party websites. We are not responsible for their privacy practices or content.

10. Children's Privacy

Our Platform is not intended for individuals under 18. We do not knowingly collect data from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the "Last Updated" date.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at: